How to Attract Repeat Guests and Build a Loyal Customer Base

In the vacation rental industry repeat guests are very crucial and deepening the relationship is even better because it makes them fuller. It is understood that in order for the customers to return over and over again, it is vital to create such conditions that will enable them to create new memories time after time. So over the years by keeping our guests happy and improving upon every experience every time they check in we have been able to nurture relationships that result in future bookings. Of those wanting to shift their rental emphasis to get a good share of repeat guests, following are some of the very clever strategies we put in place to achieve such desired goals.

A Well Integrated Booking System

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This journey begins when a guest starts thinking about when to travel and where to call next. The simplicity of the different aspects contributes to how enjoyable their holiday will be. From the internet websites of the property, mobile accessibility is a must since most users are on the go and information about the property should be in place. At Oceanside Properties, we are not just a vacation rental management company, we are renters’ market experts.

Provide Exceptional Customer Service

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At some stage, there is one which is people or customer oriented that considers offering great service for the guests. From the very first call, to the very last one when a guest arrives and wants to leave, we try to make them smile and serve very fast professionally. All provisions are intended to enhance the guests’ pleasure while on the premises, enhancing the guests’ efficiency, problems like environmental concerns are attended to quickly, guides to nearby attractions, or having the guest staff on the premises when the guests are there. A benefit of having 24/7 guest support is that there is always help available to our guests.

Personalize the Experience

When it comes to the guest experience, making it a bit more personal emphasizes the guest. Basic services such as cold drinks for hotel guests, a simple welcome note, or recommending some activities around the area go a long way in helping the guest. At Oceanside Properties, we carry out such activities such as provision of beach products, distribution of restaurant and activity brochures and giving professional advice regarding the guests staying with us.

Create a Comfortable and Clean Environment

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It is true that for guest retention on a particular property, cleanliness of the premises is a necessity. Policies of cleanliness and care and appeal & showing of such properties, makes one feel in very new and inviting properties. All of our homes are clean and offer up to date furniture i.e. all the necessary furnishings which enhances the experience of our guests.

Extend Extra Amenities to Surprise Guests further

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Benchmarking the initial expectations and then offering the unexpected amenities helps break the encumbrance and satisfies even more. Be it for the beach or the bicycles or a ready to cook kitchen, it doesn’t matter, such little things can enhance the value of the offering. Several vacation rentals near our properties come with a complimentary pool or barbeque and even beach chairs which make people wish to go back time after time.

Solicit Feedback and Make Changes Based on It

This is very important for any organization which has guests. No comments enhancing communication with evaluations can come out without requesting them and that is why feedback must be requested. Make them understand that such problems should be redirected swiftly and be ready for such criticisms alongside constructive positive feedback. Also, Oceanside Properties does this with all the feedback and strives to be better on every visit. The company provides feedback to its guests, thereby enhancing the guests' experience and encouraging repetitions.

Provide Discounts and Special Offers Exclusively

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Motivate exceptional guests with appropriate available offers and bookings to book again. They may not remember the area, but even a small day 1 discount within the hotel for example or enticing them to pre-book may be able to get them back. When business guests check out, they may also be thanked and given some inducement to stay again, which encourages people to return, and is also helpful for marketers in building customer loyalty.

Keep the Connection Alive After the Departure

There is no requirement of losing the customer after he checks out. There’s no need to open up such a type of email; it will always attract a good result especially if it’s a thank you for their stay and an invite for them to book again. Send them regular email newsletters regarding former customers with deals, new destinations and significant occasions. To give an example, normal newsletters update the customers on the changes on the Island, while often reminding them of the great vacation they had at the island.

Provide the Same or Better Experience Regardless of the Number of Stays

Revisiting guests always look forward to the same or better experience while staying. A second time, they expect the same cleanliness, service, and amenities, and everything that adds up to the outlook of a ‘one stop shop’.

Create a Sense of Community

There must be a provision for and constant maintenance of a loyal and permanent guest and not merely shelter provision. Involvement in creating some sense of importance to the visitors is what the institution seeks to achieve. Strengthening the guests by means of hosting and expanding on the social media page as well as encouraging them to share about their stays and experiences. It builds community by the sharing of numerous guests’ holidays, stories and visitors’ reviews.

Turn One Time Visitors into Lifelong Guests

However, it takes great effort and strategy to have repeat guests but it is all worth it. In seeking to reclaim property managers’ customers, property managers can use the best service delivery, and constructive customer relations to sell a holiday and property experience that makes customers come back for more.

Oceanside Properties takes pride in the acceptance of the same when it does try to get their property owners involved with the regular guests by taking care of the guests. Wherever you are looking to transform your property into a repeat guest magnet, there is no alternative but to associate with our company.